Terms & Conditions

Our Policies

We do our best to ensure that all our food products are of exceptional quality.  We work directly with local Greek farmers with a passion for their product.  To preserve the quality and purity of our food items our products have undergone minimal processing and are naturally preserved with no additives or chemicals.

Before you place an order we ask that you register an account with us, this is to make ordering with us in the future easier and quicker. No personal details will be passed on to any other organisations or third parties. 

Delivery Details

All orders placed before 5pm are despatched the following working day (Monday – Friday). Orders received after the close of business will be processed the following day and therefore sent on the next working day after that.

UK Delivery

Packages weighing less than 2kg in weight are sent via second class mail. This is a 2-3 working day service.

Orders weighing 2kg and above are sent via courier.  This is a 3-5 working day service.

Please see Shipping Costs for a full list of shipping prices. 

International Delivery pricing

Delivery costs for orders outside of the UK vary according to country. Please be aware that if you are ordering from outside the UK postage costs may be high; therefore please check these costs at the checkout in the online shop before you confirm your order.

The recipient of the package is responsible for any and all duties or taxes incurred by Customs. All items entering a country outside of Europe are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed, they are to be paid by the recipient. In addition, for most countries, there is an administrative fee that is also to be paid by the recipient to cover the costs of clearing the item through Customs and collecting duties and taxes.

The Raw Greek is not responsible for duties or fees incurred by Customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package.

We cannot be held responsible for unanticipated delays by the postal services.  

Wrong Address details

To avoid, delays, disappointment and missing orders please ensure you provide us with the correct delivery address. We cannot be held financially responsible for the loss of orders as a result of incorrect information. 

Wholesale Orders

For wholesale orders and delivery costs please contact us directly.

Email: info@therawgreek.com

Please note the same Returns Exchanges & Refunds Policy applies for wholesale orders.

Payment

We accept Paypal and all major credit cards.

All transactions are processed through Sagepay or Paypal.

Sagepay and Paypal are both secure and efficient payment gateways allowing our customers to pay for products on our e-commerce site securely. They both ensure protection against fraud and fraud prevention tools such as Verified by Visa and MasterCard SecureCode. Your financial and personal details are stored on a secure server and never shared with other sellers, retailers or any other third parties.

When an order is placed through our website, card verification checks take place and credit card numbers are encrypted using 128 bit encryption. 

Products & Outs of Stock Items

All product pictures are only representations and items may vary from this.

All products are subject to availability. If an item is suddenly out of stock the customer will always be notified by email or phone of when we might expect new stock and given the option to either:

Please note that many of our products are ordered from overseas and we may sometimes experience a delay in delivery. We will keep you informed at all times.

Returns, Exchanges & Refunds

If you wish to make a return please contact us directly for prior approval.  Returns will not be accepted unless previously approved.  

Opened food products are not returnable. If you have a concern with any perishable food product, please contact us directly. We will be happy to discuss your options with you.

You (the customer) are responsible for paying the return shipping until the item is inspected. 

The following conditions for returns apply:

Upon inspection and approval from The Raw Greek a refund or exchange for the item will be issued.

Please note: While we guarantee the freshness and purity of our products, we are unable to accept returns based on personal tastes, preferences, or reactions. This is due to the unique nature of some of our products and seasonal variations in nature’s foods. 

Please return unwanted items to:

The Raw Greek
Unit 59
Fountains Crescent
London
N14 6BG

If you wish to return an item because you have received the wrong product or the item is spoiled, damaged or defective then we will refund you the full price of the order including shipping. Please contact us before sending anything back. 

Quality Statement

Although all products undergo a strict quality control process and thorough washing at their point of origin it is sometimes difficult to catch all of nature’s small gifts; twigs, leaves, small rocks, dirt, and other naturally occurring elements may occasionally find their way into your purchase.

Complaints

We welcome all feedback and will endeavour to deal with any problems experienced by our customers as a priority.  We aim to have a solution within five working days.

If you have any feedback, comments or complaints then please email us at info@therawgreek.com.