FREQUENTLY ASKED QUESTIONS

When will my order be despatched
All orders are despatched on the following working day (Monday – Friday). If you placed your order after 5pm GMT your order will be processed the following day and therefore despatched on the next working day after that.

How long will my order take to arrive
All orders below 1kg are sent using 2nd class mail, therefore from the day the order is sent orders will take 3 working days.
Orders above 1kg in weight are sent using 1st class mail and should arrive the following working day (including Saturday) after posting.
All orders above 2kg in weight are sent using Parcel Force and are normally delivered within 3-5 working days (including Saturday).

I'm not from the UK, and want to place an order. Are there any retrictions? How much with the postage costs?
With the exception of Juicers all of our products can be ordered from outside the UK. Postage costs for orders outside of the UK are calculated according to weight and country. Depending on the country where you live the postage costs can be very expensive, therefore we recommend you check these costs at the checkout in the online shop before you confirm your order.

I am ordering from outside of the UK, what currency will my credit card be charged in and how do I calculate the costs in my currency?
All transactions are charged in £ Sterling.  Exchange rate fees (if any) are determined by your bank. To calculate approximately the cost of your order in your local currency, please click here.
 
Do you use Toothsoap yourself? From your own experience or from feedback you've received from customers does Toothsoap have any downsides?
Of course I use Toothsoap, I wouldn’t sell something that I didn't believe in or use myself. I had very sensitive teeth before switching to Toothsoap and within 2 days of using it my teeth were no longer sensitive.
Since I started selling Toothsoap I have sold many jars/bottles. I have not had any negative feedback to date.
Some people have experienced a little staining on their teeth since using Toothsoap, stains are dependent on what you eat and there are some foods that will stain your teeth, with the added use of Tooth Brightener once a week stains on the teeth are not a problem.

What is the difference between Toothsoap Shreds & Liquid Toothsoap?
Apart from the obvious that one is in liquid form and the other is shredded soap; the shreds have more of a likeness to soap in texture and in my opinion have a bit of a soapy taste, whereas the liquid has a pleasant minty or fruity taste and nothing else.
Both products have the same price but a bottle of Liquid Toothsoap lasts 4-6 weeks compared to Toothsoap Shreds which lasts 2-3 months.
Both do a great job of cleaning the teeth.

Which is easier to use; liquid Toothsoap or Toothsoap shreds?
They are both very easy to use. With the shreds you place a shred on your back teeth and bite down, then brush as you normally would. With the liquid you drop a few drops on the back teeth and again brush as normal.

I would love some older issues of your newsletter.
Many of the old articles I have written for my newsletters can be found on my blog:
www.therawgreek.blogspot.com 
But if there is a particular issue of the newsletter that you would like to read with the added details, e-mail me (gina@therawgreek.com) and I will send it to you.

I want to try your olives but don't know which ones to go for.
Although all the olives I sell are raw there are some differences in taste, texture and processing methods.
The lightly salted Throuba olives have the least shocking taste and have a meaty texture, although salted there is little trace of salt in the taste because of the way they are processed and they are not bitter like other unsalted olives.
The unsalted Kalamta olives have more of a crunch to them and because they are completely unsalted they can sometimes be bitter, with time these olives sweeten therefore if you are purchasing them later in the year they will most likely not be as bitter as they would be at the beginning of the year.

How should I store my olives once they have been opened and how long with they last open.
Once you have opened your olives it is advised that you store them in an air tight container in the fridge, like this they will last at least a month.